Privacy Policy

1. Introduction

Lachem (“Lachem,” “we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal and business information. This Privacy Policy explains how we collect, use, disclose, and protect information when you access our Business Operating System platform, website at lachem.io, and related services (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our Services immediately.

2. Information We Collect

2.1 Information You Provide Directly

• Account registration information (name, email address, company name, job title)
• Contact form submissions and inquiry information
• Billing and payment information (processed by our payment partners)
• Communications with our support and sales teams
• Business information entered into our platform (operational data, workflows, processes)

2.2 Information Collected Automatically

• Log data including IP addresses, browser type, pages visited, and time stamps
• Device information and operating system details
• Usage analytics and feature interaction data
• Cookies and similar tracking technologies
• Performance and error monitoring data

2.3 Information from Third Parties

• Integration partners and connected business systems
• Authentication providers (if using SSO or OAuth)
• Business intelligence and enrichment providers

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Business Operating System platform
• Process transactions and manage your account
• Send administrative notifications, updates, and service-related communications
• Respond to your inquiries, support requests, and sales conversations
• Improve and optimize our platform features and user experience
• Analyze usage patterns and performance metrics to enhance our Services
• Protect against fraudulent, unauthorized, or illegal activity
• Comply with applicable legal obligations and regulatory requirements
• Send marketing communications (with your consent, where required by law)

4. Data Security

Lachem employs industry-leading security measures to protect your data. Our security infrastructure includes:

• End-to-end encryption for data in transit (TLS 1.3)
• AES-256 encryption for data at rest
• SOC 2 Type II compliant infrastructure
• Regular third-party security audits and penetration testing
• Role-based access control and least-privilege principles
• 99.9% uptime SLA with enterprise-grade redundancy
• GDPR and CCPA compliance frameworks

While we implement these robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any breach affecting your data.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: Third-party vendors who assist in delivering our Services (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or governmental authority
• Safety: To protect the rights, safety, or property of Lachem, our users, or the public
• Consent: With your explicit consent for specific purposes

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal exceptions)
• Portability: Request transfer of your data in a machine-readable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@lachem.io. We will respond to verified requests within 30 days.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. Please see our separate Cookie Policy for detailed information on the cookies we use and your choices.

8. International Data Transfers

Lachem operates globally. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission and compliance with applicable data transfer frameworks.

9. Data Retention

We retain your personal data for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymize it in accordance with our data retention schedule. Account data is typically retained for the duration of your subscription plus 90 days following termination.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team at: